40% Increased Appointment Capacity

How a healthcare provider increased testing capacity by 40% and reduced nurse overtime by 25% with automated workflow management.

Automation Operational Efficiency Operations
Timeline: 4 months
Workflow Automation
Healthcare
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At a Glance

40% increase

Appointment Capacity

More patients served

25% reduction

Nurse Overtime

Better scheduling

30% improvement

Operational Efficiency

Across all sites

20% increase

Patient Satisfaction

In satisfaction scores

The Story

A

The Situation

A regional healthcare provider in Toronto faced operational bottlenecks managing mass COVID-19 testing demand:

  • Inefficient appointment booking causing long wait times and overbooking
  • Difficulty assigning nurses to locations and managing workloads across sites
  • Inconsistent operations across multiple testing locations
  • Manual processes that couldn’t scale with surging demand

They needed a solution that could handle high volume while maintaining quality patient care.

C

Our Approach

We built a custom integrated workflow management system including:

  1. User-friendly online appointment booking with real-time availability across all locations
  2. Dynamic staff scheduling optimizing nurse allocation across sites based on demand
  3. Location coordination tools for supply management and operational standardization
  4. Automated reporting with real-time analytics dashboard for management oversight
D

What We Built

  • Appointment Booking Platform

    Online booking system with real-time availability and automatic capacity management.

  • Staff Scheduling System

    Dynamic scheduling tool optimizing nurse allocation based on demand patterns.

  • Location Management

    Coordination tools for supply management and standardized operations across sites.

  • Analytics Dashboard

    Real-time reporting and analytics for operational oversight and decision-making.

Results

40% increase

Appointment Capacity

Significantly more patients served with the same resources.

25% reduction

Staff Overtime

Better scheduling reduced nurse overtime and burnout.

30% improvement

Operational Efficiency

Standardized operations across all testing locations.

2X growth

Financial Growth

Financial year growth through operational improvements.

How to Replicate This

Want to optimize your healthcare operations? Here's the framework we used:

  1. 1

    Map Bottlenecks

    Identify where scheduling, staffing, or coordination breaks down.

  2. 2

    Build Integrated System

    Create unified platform connecting booking, staffing, and operations.

  3. 3

    Add Real-Time Analytics

    Implement dashboards for visibility and continuous optimization.

Want Results Like These?

We can implement this same approach in your stack. Schedule a RevOps assessment and we'll show you what's possible.

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